Solenne French Coffee Table

Returns & Refund Policy
Please review all product details carefully before placing your order. By completing a purchase with GrandLiving Luxe, you acknowledge that you have read and agree to this Returns & Refund Policy.
1. Change of Mind Returns
GrandLiving Luxe does not accept returns, refunds, or exchanges for change of mind, unless otherwise required under the Australian Consumer Law (ACL).
We encourage customers to carefully review all product dimensions, specifications, materials, finishes, and colours before placing an order.
We take reasonable care to ensure that product images and descriptions accurately represent our products. However, slight variations may occur due to lighting, photography, screen settings, natural timber grain, handcrafted finishes, and other manufacturing characteristics. These variations do not constitute product faults.
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2. Non-Returnable Items (Except Where Required Under ACL)
Unless required under the Australian Consumer Law, we cannot accept returns, refunds, or exchanges for change of mind on:
* Custom-made or made-to-order products
* Clearance or sale items
* Floor stock or display items sold “as is”
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
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3. Consumer Guarantees (Australian Consumer Law)
Nothing in this Returns & Refund Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Customers are encouraged to inspect their goods upon delivery and notify us as soon as reasonably practicable if any issues are identified. This does not affect any rights you may have under the Australian Consumer Law.
If a product has a major failure under the Australian Consumer Law, you are entitled to choose either:
* A replacement; or
* A full refund.
If a product has a minor failure, GrandLiving Luxe may choose to:
* Repair the product;
* Replace the product; or
* Provide another remedy as permitted under the Australian Consumer Law.
If the issue cannot be resolved within a reasonable time, customers may become entitled to a replacement or refund in accordance with the Australian Consumer Law.
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4. Return Shipping Costs
Where a product is confirmed to be faulty, damaged during transit, or fails to meet the consumer guarantees under the Australian Consumer Law:
* GrandLiving Luxe will arrange collection where practical; or
* Reimburse all reasonable return shipping costs.
Customers will not be charged any restocking fees for approved returns made under the Australian Consumer Law.
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5. How to Request a Return
To report a product fault or request assistance, please follow these steps:
Step 1
Contact our Customer Support team by emailing info@grandlivingluxe.com.au.
Please include:
* Order number
* Invoice or proof of purchase
* Clear photographs and/or videos showing the issue
* A brief description of the problem
Step 2
Our team will assess your request within 2–3 business days.
If additional information is required, we will contact you promptly.
If your claim is approved, we will provide return instructions and, where applicable, arrange collection or provide a prepaid return shipping label.
Step 3
Where possible, please return the product securely packed in its original packaging to minimise damage during transport.
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6. Refund Processing
Where a refund is approved under the Australian Consumer Law, it will be processed to the original payment method within 7–14 business days after approval.
Processing times may vary depending on your financial institution.
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7. Warranty
GrandLiving Luxe provides a 12-month manufacturer’s warranty covering manufacturing defects arising under normal residential use.
This warranty does not cover damage resulting from:
* Misuse or abuse
* Improper handling
* Incorrect assembly
* Accidental damage
* Commercial use
* Normal wear and tear
* Natural changes in timber, stone, leather, fabric, or other materials over time
This manufacturer’s warranty is provided in addition to, and does not limit, your rights under the Australian Consumer Law.
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8. Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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9. Contact Us
If you have any questions regarding this Returns & Refund Policy or require assistance, please contact us:
GrandLiving Luxe Pty Ltd
Email: info@grandlivingluxe.com.au
Phone: 0415201000
Business Address: Unit 2, 375 Pacific Hwy, Crows Nest NSW 2065, Australia