This website is operated by GrandLiving Luxe Pty Ltd (Trading as GrandLiving Luxe) (ABN 61 680 493 654). Throughout this website, the terms “we”, “us”, and “our” refer to GrandLiving Luxe Pty Ltd trading as GrandLiving Luxe.
By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service together with our Privacy Policy, Shipping Policy, Returns & Refund Policy, Split Payment Policy, and any other policies published on this website.
If you do not agree with these Terms, you should not access or use this website.
Our online store is hosted by Shopify Inc. Secure payments are processed through PCI DSS compliant payment providers and Shopify’s secure checkout infrastructure.
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1. Eligibility
By using this website, you confirm that you are at least 18 years of age or otherwise have the legal capacity to enter into a binding agreement under Australian law.
You agree to use this website only for lawful purposes.
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2. Products and Services
GrandLiving Luxe offers furniture and home furnishing products for sale within Australia.
We make every reasonable effort to ensure that product descriptions, specifications, dimensions, colours, pricing and availability are accurate.
Because many products are handcrafted and manufactured using natural materials, slight variations in colour, grain, texture and finish may occur. These variations do not constitute product faults.
We reserve the right to update product information, pricing and availability at any time.
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3. Pricing and Orders
All prices displayed on this website are in Australian Dollars (AUD) unless otherwise stated.
Orders are subject to acceptance by GrandLiving Luxe Pty Ltd.
We reserve the right to decline or cancel an order where:
* payment cannot be verified;
* pricing errors have occurred;
* products become unavailable;
* fraudulent activity is suspected; or
* we are otherwise permitted to do so by law.
Where an order is cancelled after payment has been received, any refund will be processed in accordance with the Australian Consumer Law.
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4. Payment
Payment must be made using one of the payment methods available during checkout.
Where approved, deposit payment arrangements may be available for eligible pre-order or custom-made products in accordance with our Split Payment Policy.
Orders placed through the standard website checkout must be paid in full at the time of purchase unless otherwise agreed.
Orders will not be dispatched or scheduled for delivery until all required payments have been received and cleared.
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5. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
GrandLiving Luxe provides standard delivery across Australia, with shipping fees and available delivery options displayed at checkout before payment.
Estimated delivery timeframes are provided as guidance only and are not guaranteed.
While we make every reasonable effort to deliver within the estimated timeframe, delays may occur due to manufacturing schedules, freight providers, supplier availability, weather events or other circumstances beyond our reasonable control.
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6. Returns, Refunds and Consumer Guarantees
Returns, refunds and exchanges are governed by our Returns & Refund Policy.
Nothing in these Terms excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.
Where goods fail to meet the consumer guarantees under the Australian Consumer Law, customers are entitled to the remedies available under that legislation.
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7. Website Use
You agree not to:
* use this website for any unlawful purpose;
* interfere with the operation or security of the website;
* introduce malicious software or viruses;
* copy, reproduce or distribute website content without our written permission;
* use automated systems to extract website data without authorisation.
We reserve the right to suspend or terminate access where these Terms are breached.
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8. Intellectual Property
Unless otherwise stated, all website content, including text, images, graphics, logos, product descriptions and other materials, remains the property of GrandLiving Luxe Pty Ltd or its licensors.
No content may be reproduced or used without prior written consent.
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9. Third-Party Services
Our website may contain links to third-party websites or services.
These websites are operated independently and we are not responsible for their content, privacy practices or terms of use.
Your use of third-party services is subject to their own policies and terms.
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10. Privacy
Collection and handling of personal information is governed by our Privacy Policy.
By using this website, you consent to the collection, use and disclosure of your personal information in accordance with that policy.
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11. Limitation of Liability
To the maximum extent permitted by law, GrandLiving Luxe Pty Ltd is not liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of our products.
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
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12. Force Majeure
We are not responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, transport disruptions, supplier delays, industrial disputes, government actions or other unforeseen events.
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13. Changes to These Terms
We may update these Terms of Service from time to time.
Changes become effective once published on this website.
Continued use of the website constitutes acceptance of the updated Terms.
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14. Governing Law
These Terms of Service are governed by the laws of the State of New South Wales, Australia.
Any disputes arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of New South Wales.
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15. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
GrandLiving Luxe Pty Ltd (Trading as GrandLiving Luxe)
ACN: 680 493 654
ABN: 61 680 493 654
Email: info@grandlivingluxe.com.au
Phone: 0415 201 000
Business Address: Unit 2, 375 Pacific Highway, Crows Nest NSW 2065, Australia