Please ensure you review all product details carefully before purchasing. By completing a purchase, you acknowledge and agree to this Returns & Refund Policy.
GrandLiving Luxe does not accept returns or exchanges for change of mind, unless otherwise required under Australian Consumer Law.
We take reasonable care to ensure that all product images and descriptions accurately represent our products. However, customers acknowledge and accept that slight variations may occur due to factors such as lighting, craftsmanship, and the natural characteristics of materials.
Non-Returnable Items
GrandLiving Luxe strictly does not accept refunds, returns, or exchanges for:
- Custom-made or made-to-order products
- Clearance or sale items
- Floor stock / display items
All floor stock items are sold “as is” in their displayed condition. Customers are responsible for inspecting the item prior to purchase and will be required to sign a waiver confirming acceptance of the item’s condition at the time of sale.
Warranty
GrandLiving Luxe provides a 12-month warranty against manufacturing defects, subject to normal household use and excluding damage caused by misuse, improper handling, incorrect assembly, normal wear and tear, or changes in natural materials over time.
This warranty does not limit your rights under Australian Consumer Law.
Product Characteristics
As many of our products are individually handcrafted, variations in colour, texture, finish, grain, and detailing are natural and expected. These variations are not considered faults and do not qualify for refunds, replacements, or compensation.
Australian Consumer Law (ACL)
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).
Where a product is determined to have a major or minor failure under the ACL, customers are entitled to a repair, replacement, or refund in accordance with their statutory rights.
Any claims outside of ACL entitlements will not be accepted.
Delivery & Shipping Responsibility
Standard delivery fees are the responsibility of the customer and are non-refundable.
Where a product fault is confirmed under ACL, GrandLiving Luxe will cover reasonable return shipping costs.
Fault Resolution Process
In the event of a confirmed manufacturing fault (not caused by misuse or damage after delivery), we may offer one of the following solutions depending on product availability and assessment:
1. Replacement First Option
The customer may continue using the original item temporarily while a replacement is arranged. Once the replacement is delivered, the original faulty item will be collected.
2. Return & Refund Option
The customer may return the item for assessment and, if it is confirmed to meet ACL requirements, a refund will be processed.
GrandLiving Luxe reserves the right to determine the appropriate resolution based on product availability, fault assessment, and legal obligations.
Inspection & Responsibility
We suggest customers to inspect all goods upon delivery. Any issues must be reported immediately upon receipt or within a reasonable timeframe.
Failure to report issues within a reasonable timeframe may affect the ability to assess and resolve the claim.
Damage caused by misuse, improper handling, incorrect assembly, or any post-delivery actions is not considered a manufacturing fault and will not be eligible for refund, replacement, or compensation.
Refund Processing Time
Where a refund is approved under ACL, it will be processed within 7–14 business days from the date of approval. Actual processing times may vary depending on banking institutions.
Customer Support
If you require assistance prior to purchase, including additional product details, images, or videos, please contact our sales team: