GrandLiving Luxe provides delivery services across Australia. Availability and delivery options depend on product size, weight, stock availability, and delivery location.
1. Delivery Areas
We deliver to major metropolitan areas including:
Sydney, Melbourne, Brisbane, Canberra, and the Gold Coast.
For all other locations, please contact our sales team at grandlivingluxe@gmail.com to confirm delivery availability, timing, and a quote.
2. Lead Times & Dispatch
Estimated delivery timeframes vary depending on stock status and location:
- Sydney (In-stock items): Dispatch within 7 business days
- Other metro areas (In-stock items): 7–21 business days
- Custom-made / Pre-order items: 16–20 weeks (depending on production and supplier availability)
Delivery estimates are provided as guidance only and may be subject to change due to logistics, supplier delays, or external factors.
3. Large & Bulky Items
For oversized or bulky furniture items:
- Specialist freight services may be used
- Delivery team will confirm contact details prior to dispatch
- A delivery window will be provided prior to arrival
- Additional handling requirements may apply depending on access conditions
4. Shipping Charges
Shipping fees are calculated at checkout based on:
- Product size and dimensions
- Product weight
- Delivery location
- Freight method and handling requirements
Additional charges may apply for difficult access conditions including:
- Stair access (no lift)
- Narrow access or restricted entry
- Long carry distances or complex site conditions
Customers will be informed prior to delivery if additional charges are required.
5. Delivery Process
Once your order is ready for dispatch, we will contact you via email, phone, or SMS with:
- Tracking information (if applicable)
- Estimated delivery timeframe
- Carrier details
For Sydney deliveries, dispatch and scheduling may be managed by our local delivery coordinator.
6. Delivery Requirements
- All orders must be paid in full before delivery is scheduled
- Customers must ensure someone is available to receive the delivery
- If delivery cannot be completed due to customer unavailability, a redelivery fee may apply
7. Inspection & Claims Policy
Customers must inspect all goods upon delivery or within 7 days of receipt.
If no issue is reported within this timeframe, the goods will be deemed delivered in good condition and accepted by the customer.
After this period, GrandLiving Luxe reserves the right to decline any claims relating to damage, defect, or shortage, to the extent permitted under Australian Consumer Law (ACL).
8. Delays & Unavailability
If a product is delayed or becomes unavailable:
- We will notify you as soon as possible
- You may choose to wait, reschedule delivery, or request a refund in accordance with ACL
9. Warehouse Collection (Pick-up)
Customers may choose to collect orders from our Sydney warehouse by prior arrangement.
- Collection must be scheduled in advance
- Full payment must be completed prior to pickup
- Items must be inspected at the time of collection
- Once collected, items are deemed accepted in good condition and no further claims will be accepted, except as required under ACL
10. Australian Consumer Law (ACL)
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Where a product is found to have a major or minor failure under ACL, customers are entitled to a repair, replacement, or refund in accordance with their legal rights.