Thank you for shopping with GrandLiving Luxe. This Shipping Policy explains how we process and deliver orders across Australia.
1. Delivery Areas
GrandLiving Luxe provides standard delivery across Australia. We regularly deliver to major metropolitan areas, including Sydney, Melbourne, Brisbane, Canberra, and the Gold Coast.
2. Lead Times & Dispatch (Estimated Delivery Timeframes)
Estimated delivery timeframes consist of order processing (handling time) and shipping transit time.
Standard In-Stock Items: The total estimated delivery timeframe across Australia is 7–21 business days.
Custom-made or Pre-order Items: Approximately 16–20 weeks, depending on production schedules and supplier availability.
Please note that delivery timeframes are estimates only and are not guaranteed. Occasionally, delays may occur due to manufacturing schedules, supplier availability, freight providers, weather events, public holidays, or other circumstances beyond our reasonable control.
3. Shipping Charges
To ensure complete transparency at checkout, all shipping fees are calculated and displayed before payment.
Standard Delivery Across Australia: A flat shipping fee of $150.00 will be automatically calculated and applied at checkout.
Additional handling fees may apply if your delivery location involves exceptional circumstances, including stair access without lift access, restricted or narrow access, remote delivery locations, or other difficult site conditions requiring additional handling. Where applicable, these requirements will be discussed and confirmed prior to scheduling delivery.
4. Large & Bulky Furniture Deliveries
Large furniture items require specialist furniture carriers. Depending on your order, we may arrange delivery through a specialist freight provider, contact you before dispatch to confirm delivery details, and provide an estimated delivery window where available.
5. Delivery Process
Once your order is ready for dispatch, we will contact you by email, phone, or SMS to provide:
* Estimated delivery timeframe
* Tracking information (where available)
* Delivery carrier details
6. Delivery Requirements
To ensure a smooth delivery process:
* Full payment must be received and cleared before goods are dispatched.
* Someone authorised to accept the delivery should be available at the nominated delivery address.
* If delivery cannot be completed due to customer unavailability or incorrect delivery information, standard re-delivery charges may apply for a subsequent delivery attempt.
7. Inspecting Your Delivery
Customers are encouraged to inspect their goods upon delivery or as soon as reasonably practicable after receiving them.
If you believe your order has arrived damaged, is incomplete, or contains an incorrect item, please contact us as soon as possible by emailing info@grandlivingluxe.com.au and include your order number together with clear photographs.
Prompt notification helps us investigate efficiently. Nothing in this policy limits or affects your rights under the Australian Consumer Law.
8. Delivery Delays or Product Unavailability
If your order is delayed or a product becomes unavailable after purchase, we will notify you as soon as reasonably practicable.
Depending on the circumstances, you may choose to wait for the revised delivery date, select an alternative available product, or receive a refund where required under the Australian Consumer Law.
9. Warehouse Collection (Pick-up)
Customers may choose to collect eligible orders from our Sydney warehouse by prior arrangement.
Please note that collection appointments must be booked in advance, full payment must be received before collection, and customers are encouraged to inspect goods at the time of pick-up.
10. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Where goods have a major failure, customers are entitled to choose a replacement or refund.
Where goods have a minor failure, GrandLiving Luxe may repair or replace the goods, or provide another remedy as permitted under the Australian Consumer Law.
For further information, please refer to our Returns & Refund Policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
GrandLiving Luxe Pty Ltd (Trading as GrandLiving Luxe)
Email: info@grandlivingluxe.com.au
Phone: 0415 201 000
Business Address: Unit 2, 375 Pacific Highway, Crows Nest NSW 2065, Australia